Company True Phantom Solutions lnc. (Windsor, ON, Canada) was established in 2OI4 to provide tissue-mimicking models and materials to the medical imaging industry.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of customer feedback
• A customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria o training and development for our employees
• Regular audit of our internal processes
• Measurable quality objectives that reflect our business aims
• Management reviews of audit results, customer feedback, and complaints

Our internal procedures are reviewed periodically and available in a Quality Manual to all employees.

Although the Managing Directors have ultimate responsibility for quality, all employees have a responsibility within their work areas to help ensure that Quality is embedded within the whole
company.