We are sorry to hear that you are experiencing problems with our product/service. Our company is committed to customer satisfaction, and we will do everything in our power to resolve this matter with due diligence in a timely manner. We expect your support and cooperation during this investigation, and we are determined to keep you informed of any progress and/or updates related to the investigation. Our company abides by “The Complaint Roadmap” as instructed and encouraged by the Government of Canada under its rules of the Office of Consumer Affairs.
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KEY POINTS:
- Please be polite and respectful while lodging your complaint. We are determined to
address your issue and resolve it in a timely manner. - Complaints must be related to the product or service provided by TPS and not by any
third party, distributor, or reseller. - Please explain the problem as per the template provided.
Allow us the time of 3-5 working days to get back to you with an acknowledgment. - Our quality control team will initiate an investigation and provide a ticket number
(usually the Invoice number.)