Complaint Portal


Kindly mention the name of your company

Do you have any issue with our current product/service?

Please write the name of the product ordered from us

Please write the quote (or) invoice number to help us in investigating the issue

Kindly use the checkbox above and address the priority

Please describe the issue in brief

Kindly upload the pictures or screenshots of the issue(s) faced by you.

Disclaimer: [1 Year Limited Warranty Against Manufacturer Defects] [True Phantom Solutions Inc. (TPS) Products Limited Warranty] > All TPS products are guaranteed to be free from defects in material and workmanship, under normal use, for a period of one year after date of shipment. This warranty covers the repair or replacement of a product when is sent prepaid to TPS. TPS does not assume liability for installation, abuse, alteration, insufficient application data provided for a design or misuse. We are responsible for the condition of our product. We would love to help you resolve any issues. Please let us know if you have received any defective items by contacting us here: Who qualifies? TPS customers who buy directly from True Phantom Solutions Inc.. Products purchased from other third-party sellers are NOT eligible for TPS limited warranty. Purchased from other channels may offer different or altered warranties. What qualifies? Valid only for items with manufacturer defects, flaws produced by a manufacturer error, or defects caused during production. Products must be in their original storage case (if provided) or one with comparable protection. Returns/Replacements Any product requiring a return/replacement (for warranty or non-warranty repair) requires pre-approval from TPS prior to shipment. Contact TPS customer service department at (+1 519-977-7400) or in order to obtain a RPA (Return/Replacement Product Authorization) number. The RPA number should be clearly marked on the returned package label and your packing list, or shipping document. Return product freight prepaid in its original storage case (if provided) or one with comparable protection. TPS will not accept return shipments sent freight collect. Product damage incurred during return shipment, from poor packing, will not be warranted by TPS.